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Payment & Privacy

Website security

To help ensure that your shopping experience is safe, simple and secure FD™ | Web Store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

Payment methods

We accept Visa, MasterCard, American Express and Discover credit or BDO bank transfer. Payment is only debited from your card at time of dispatch. We also accept Paypal and direct Bank transfers.

FD™ | Web Store is registered with Cybertrust as an authentic site. This ensures that your information is kept private while in transit between your web browser and our web server.

Mastercard® Securecode

To give you even more confidence in shopping online with FD™ | Web Store, we have introduced MasterCard® SecureCodeTM. This service protects your existing card account from unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more, please visit the MasterCard® SecureCode website.

Once you have registered and created your own private password with your card issuer, you will be automatically prompted at checkout to provide this password each time you make a purchase. This means that even if someone knows your debit card number, they will be unable to complete a purchase without your private password.

Please note: Your MasterCard® SecureCode password is not your FD™ | Web Store account password. FD™ | Web Store does not have access to your MasterCard® SecureCode password.

Faster Shopping

FD™ | Web Store also provides the option for you to safely store your credit card details, making it quicker and simpler to shop with us. Your full card details will never be displayed, except for the last four digits so that you know which of your cards you are using. You can delete your card details by unchecking the box “remember my payment details” on the payment page.

Please note that you will need to re-enter card details if you change or add a new address. This means that if someone guesses your password and tries to place an order using your account, they will be unable to do so to any address other than those you have already saved. We hope you understand that this is a valuable precaution designed to protect your personal information.

Privacy policy

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential. Your personal information will not be shared, circulated, nor modified in any way without your previous consent.

If you place an order with us, we request certain personal information. You must provide contact information (such as name, email and delivery address) and financial information (such as credit card number, expiration date and the 3 digit security code). We use this information for billing purposes and to complete your order. If we have trouble processing an order, we will use your contact information. Your telephone number is required for shipping purposes in case UPS needs to contact you regarding the delivery.

We use third-party web beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

This was last updated on May 15 2012.

Use of Cookies

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers. It is our policy to use cookies only for the following purposes:

  • To identify you
  • To customize our site for you
  • To help improve navigation

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our web site if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Disclaimer

FD™ | Web Store strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be liable for these errors or changes and neither FD™ | Web Store, nor any employee or representative of FD™ | Web Store will be liable for damages arising from the use of this website or the products sold here.

Applicable Law

Any dispute arising between a customer and FD™ | Web Store will be settled in accordance with British Legislation.